After-sales service

1) Returns and refunds

Insolence Jewelry  put in place simplified procedures to ensure your purchases in peace and allow you to return your product in the best conditions, in particular  :

• If this does not suit you and you wish to exercise your right of withdrawal by making a return request.

• If your product does not conform to the one you ordered during the sale.

We support you throughout your return process to ensure simple and reliable follow-up.

Returned products are not subject to exchange, but are checked by our logistics department upon receipt in the warehouse. If they meet the pre-refund criteria, the refund request will be made.

For more information concerning the Hamon law and the 14-day right of withdrawal, please consult this link.

http://droit-finances.commentcamarche.net/download/telecharger-26-loi-hamon-telecharger-le-texte-de-loi-en-ligne.

For all requests for returns, refunds, after-sales service. Contact our after-sales service on: 06 75 07 52 95.

2) Guarantee

Our creations are guaranteed for 1 year. The shipping costs for one-way repairs or exchanges are the responsibility of the customer. All shipments to our after-sales service are made exclusively by Colissimo with or without signature.

Contact the after-sales service on 06 75 07 52 95 for more information

In the case of an after-sales service return by regular mail, we decline all responsibility in the event of theft or loss of the package, which the customer understands and accepts.

You will receive your repaired or exchanged parts as soon as possible. The return shipments are the responsibility of Insolence Bijoux and are colissimo without signature.